Frequently Asked Questions

Q: I’m interested in starting therapy with you. How do I get started?

A: You can call me at (503) 446-1253 or complete the contact form and I will follow up with you. If the two of us decide we are a good fit, we will schedule an initial consultation appointment. I will send you an e-mail with a link to complete some initial forms prior to our first meeting.

Q: Do you accept insurance?

A: Yes, I am in-network with First Choice and PacificSource Health Plans.

Q: What if my insurer is not First Choice or PacificSource? Can I still use my insurance?

A: If you have out-of-network benefits, yes. I am happy to provide you with supporting documentation (i.e., a “superbill”) that you can then submit to your insurance company to seek reimbursement. I recommend you review your insurance benefits and contact your insurer directly to verify. Click here for questions you may wish to ask your insurer to clarify your final cost.

Q: Do you accept Health Savings Account (HSA) or Flexible Spending (FSA) benefit cards?

A: Yes! Some insurance plans provide a HSA or FSA credit card that you can use to pay for non-covered expenses. If you do not have a card but do have another type of health savings or flexible spending account, I can provide you with an invoice so you can pursue reimbursement.

Q: Do you provide medication?

A: I do not provide medication, but I can provide you with a referral to a psychiatrist or psychiatric nurse practitioner if you are interested.

Q: What if I am unable to make our scheduled appointment?

A: When we schedule an appointment, I reserve the time just for you. If you need to cancel, please provide me with as much notice as possible (a minimum of 24 hours). Please contact me by telephone (502-446-1253) or e-mail (jane@bridgetowncounseling.com) to cancel.

I understand that sometimes life happens and we are unable to keep appointments.
I do not charge for missed appointments or those not cancelled within 24 hours. However, I do practice a referral policy. If a client of mine misses two consecutive appointments or misses three appointments anytime during a three month period, I reserve the right to refer them to another provider.

Q: What if I have a mental health or medical emergency?

A: If you feel that your safety or another’s safety is at risk, e.g. if you are feeling suicidal or homicidal, please dial 911 or go directly to the nearest emergency room.

EMERGENCY ROOMS IN PORTLAND, OR

  • Legacy Emanuel ER / 2801 N Gantenbein Ave., Portland, OR 97227 / (503) 413-2200
  • Providence ER / 4805 NE Glisan St., Portland, OR 97213 / (503) 215-1111
  • OHSU / 3181 SW Sam Jackson Park Rd., Portland, OR / (503) 494-8311
  • Legacy Good Samaritan / 1015 NW 22nd Ave., Portland, OR / (503) 413-7711

CRISIS LINES

  • National Suicide Prevention Crisis Line: 1 (800) 273-8255
  • Portland Multnomah County Mental Health Call Center Line: (503) 988-4888
  • Portland Washington County Mental Health Crisis Line: (503) 291-9111